Customer Success Manager
For our fast-growing Incubeta Maze-One team, we are looking for a Customer Success Manager. The work will primarily be focused on daily dialogue with existing customers in collaboration with a strong team of specialists assisting in the optimization of customers' accounts.
This includes, among other things, project management, work with customers' product and brand content, advertising, promotional activities, competitor analysis, logistical models and more. You will form teams with other marketplace and advertising specialists in close collaboration with our CCO. Together you have your own portfolio of customers, where you are the first point of contact and are responsible for achieving the KPIs and your customers' success and satisfaction.
Important for this role is that you have an entrepreneurial mentality. You are not afraid to come up with your own initiatives to improve and expand the partnership with the customer. This means spotting the right opportunities with existing customers and converting them into clear account plans. In doing so, you will increase the existing business and make sure that, together with the Operations team, you contribute to the growth of Incubeta Maze-One.
Who we are looking for
We value the following aspects:
- You have at least completed an HBO or WO education;
- Minimum 2 years’ experience from a similar position (customer responsibility), preferably from an agency
- Good creative and analytical understanding
- Knowledge of online marketplaces such as Amazon and bol.com is a plus but not a requirement
- Finally, we have clients from many different countries, which means that fluent in English (both spoken and written) is a requirement.
Do you recognize yourself in this? Then we look forward to your application!
About Incubeta Maze-One
Incubeta Maze-One is the first specialist agency in the Netherlands that capitalizes on the possibilities that marketplaces (such as Amazon and bol.com) have to offer. Their mission is to help brands grow on platforms such as Amazon with the reach and data available while helping to ensure brand safety and intellectual property. Marketplaces are a complex ecosystem where many different specialisms converge, which is why we have an experienced team with the right work experience.
Incubeta Maze-One is a young company with a huge ambition to become the best and biggest marketplace agency in the world. We are working hard to realize this ambition and are looking for people who feel the same drive and responsibility. This is reflected in our work mentality, pro activity and shared responsibility for the end result. We are one team and besides our daily work we celebrate as many successes as we can together. A real Mazer goes for the best result for his or her clients and is also a pleasant colleague. Will you join our team?
How to apply
Send your application (CV + motivation) to firstname.lastname@example.org
Do you have any questions or do you not fit the profile outlined 100% and are you interested?
Contact Annebel on +31 (0) 20 312 20 17
Acquisition in response to this vacancy is not appreciated.